Returns & Exchanges

If your LOULOU piece isn't quite right, we're happy to help.

Returns

If you've changed your mind about your order, you can let us know within 14 days of receiving it.

Once you've contacted us, you'll have a further 14 days to send your piece back.

Please make sure your jewellery is unworn and returned in its original condition and packaging.

To arrange a return, just email us at louloujewelsldn@gmail.com with your order number and we'll take you through the next steps.

Return postage for unwanted or change-of-mind returns is the responsibility of the customer.

Refunds

Once your return reaches us, we'll process your refund within 14 days.

Your refund will include the cost of our standard delivery service. If you chose a more expensive delivery option, we'll refund the equivalent of our standard delivery cost.

If an item has been worn or returned in a condition that has reduced its value beyond what is needed to check the item, we may make a deduction from your refund.

Exchanges

Changed your mind but have your eye on another LOULOU piece?

Email louloujewelsldn@gmail.com and we'll be happy to help arrange an exchange, subject to availability.

Return postage for exchanges is the responsibility of the customer.

Something not quite right?

If your order arrives faulty, damaged or you've received the wrong piece, please get in touch at louloujewelsldn@gmail.com and we'll make it right.

We'll arrange an appropriate replacement or refund at no cost to you.